JETON EXPRESS · CHINA–IBERIA
Returns receiving and handling
Receive and identify each return. Specify which products need checking, restocking, repacking or onward shipping.
Products being recorded and checked at a workbenchOn this page
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How we help
Jeton coordinates identification and agreed quantity and condition checks. Pending products remain separate until instructions are received for restocking, repacking, onward shipping or authorized disposition.
What to send us
Provide return authorisation, original order, tracking, SKUs and quantities. Include your shop’s policy, requested checks and the person who decides each item’s disposition.
Before we start
Receiving address, checks, storage and charges are agreed for the returns service. Technical inspection requires a specific scope; restocking or disposition follows the goods owner’s decision.
Confirm scope and decisions before approving the work.
A new operation or an existing shipment
Reference-based receiving
Link the return, original order and tracking. Agree quantity and condition checks; technical inspections require a specific scope.
Stock-owner decision
Keep pending stock separate. Confirm storage, repacking, onward dispatch or authorised disposition, including costs and approval responsibility.
When the product must return to China
Confirm authorization, the return reference and receiving address with the seller before booking transport. Clarify who arranges shipping, who pays each charge and which documents the operation needs. Keep the connection between product, order and parcel. Check transport, receiving and the repair, replacement or refund decision separately.
After authorizing restocking
Connect each decision to SKU, variant, quantity and location. Keep pending checks visible and confirm the movement outcome before using those units for another order. If several systems are involved, check which record updated and which remains outstanding. Keep the commercial response to the buyer separately.
Plan before arranging transport
A new operation may not have tracking yet. Gather original order, references, SKUs, quantities, reason, observed condition and requested work. Confirm receiving, transport, checks, costs and who approves stock disposition. Keep these decisions separate from an existing-shipment issue.
Portugal: Devolução Fácil, by mode and enrolment
CTT Portugal publishes Devolução Fácil with buyer- or seller-paid modes and code-based return handover at the service’s accepted points. The seller must enrol; the seller-paid mode requires the relevant CTT Portugal contract. This website does not activate the service or generate a return code.
Prepare each return
01
Original order, return reference and tracking where available.
02
Agreed photos or checks and separation of stock awaiting review.
03
Approval to store, repack, forward or apply another disposition.
Records and controls
A received return does not automatically become saleable stock. Record the approved decision, work performed and resulting movement.
Related services
Prepare your parcel operations
Returns, exchanges and restocking
See what to prepare
Agree seller authorisation, return reference, items and destination. Confirm collection or drop-off, label and costs. Record receiving before checking condition, quantities and the restocking decision; the seller decides refunds.
JETON EXPRESS
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